Isetan: Japanese department store brand

Headquarters: Japan
Founded: 1886


Isetan is a multinational department store chain from Japan, established in 1886. It has branches in Japan, Singapore, Malaysia, and China.

Brand Features

  1. High-Quality Merchandise: Isetan is known for offering a wide range of high-quality products, from luxury fashion and accessories to gourmet food and home goods. The department store carefully curates its selection to ensure customers receive only the best.
  2. Exceptional Customer Service: Isetan places a strong emphasis on providing exceptional customer service. The staff are well-trained to offer personalized assistance, creating a welcoming and pleasant shopping experience for all visitors.
  3. Cultural Integration: Isetan seamlessly blends traditional Japanese culture with modern retail practices. This integration is evident in the store’s design, product offerings, and seasonal events, which often celebrate Japanese traditions and craftsmanship.

Store Categories

  1. Fashion and Accessories: Isetan offers an extensive range of fashion items for men, women, and children, including clothing, shoes, bags, and accessories. The store features both high-end international brands and renowned Japanese designers.
  2. Beauty and Cosmetics: The beauty department at Isetan includes a comprehensive selection of skincare, makeup, and fragrance products from top global brands, as well as exclusive Japanese beauty products.
  3. Home and Lifestyle: Isetan provides a variety of home goods, furniture, kitchenware, and décor items. The store also offers a curated selection of traditional Japanese crafts and modern home accessories.
  4. Food and Gourmet: Isetan’s food halls are famous for their diverse offerings of gourmet food, fresh produce, and delicacies. Shoppers can enjoy a variety of Japanese and international cuisines, along with specialty sweets and confections.
  5. Specialty Services: Isetan provides various specialty services such as personal shopping, gift wrapping, and concierge services. Some locations also offer cultural events, exhibitions, and workshops.


  1. Founding in 1886: Isetan was founded by Tanji Kosuge in 1886 in Kanda, Tokyo, Japan. Initially, it was a small kimono shop named “Iseya Tanji,” focusing on traditional Japanese garments.
  2. Rebranding and Expansion: In 1930, the company rebranded itself as Isetan and expanded its product range to include Western-style clothing and other goods, reflecting Japan’s modernization during the early 20th century.
  3. Opening of Shinjuku Flagship Store: In 1933, Isetan opened its flagship store in Shinjuku, Tokyo, which has since become one of the most iconic department stores in Japan. The Shinjuku store is known for its luxurious shopping environment and extensive product offerings.
  4. Post-War Recovery and Growth: After World War II, Isetan played a significant role in Japan’s retail industry recovery. The company continued to expand its presence across Japan, opening new stores and diversifying its product offerings.
  5. International Expansion: In the 1980s, Isetan began its international expansion, opening stores in key cities around the world, including Singapore, Kuala Lumpur, and Shanghai. This move helped Isetan become a global retail brand.
  6. Merger with Mitsukoshi: In 2008, Isetan merged with Mitsukoshi, another prestigious Japanese department store chain, to form Isetan Mitsukoshi Holdings. The merger aimed to strengthen both brands’ market position and operational efficiency.
  7. Continued Innovation: Isetan continues to innovate by embracing digital transformation, enhancing its online shopping platform, and offering unique in-store experiences. The company also remains committed to promoting Japanese culture and craftsmanship through its product offerings and events.

Isetan’s commitment to quality, exceptional customer service, and cultural integration has made it a beloved and respected department store in Japan and beyond. With a rich history of innovation and expansion, Isetan continues to be a leading name in the retail industry, offering a luxurious and culturally enriched shopping experience for its customers.

Last Update 05/26/2024 14:36

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